Return, Refund and Exchange Policy

Return, Refund and Exchange Policy

This policy explains the return, refund, and exchange terms for motorcycle spare parts purchased from ohlautosupplies.com, operated by OHL AUTO SUPPLIES SDN BHD.

Return and Exchange Eligibility

Return or exchange requests must be made within 24 hours after receiving the product. Items must be unused, uninstalled, undamaged, and returned with original packaging, labels, accessories, and proof of purchase.

Damaged, Wrong, or Defective Items

If an item arrives damaged, incorrect, or with a clear defect, customers should contact us at ohlautosupplies@outlook.com with the order details, photos, and supporting evidence within 24 hours of receipt.

Non-Returnable Items

Items that have been installed, used, modified, scratched, damaged after receipt, missing original packaging, or purchased with incorrect vehicle compatibility information provided by the customer may not be eligible for return, refund, or exchange.

Refund Processing

Approved refunds will be processed after the returned item has been inspected and confirmed to meet the policy conditions. Shipping fees, handling fees, and payment gateway charges may be non-refundable unless the issue was caused by our error.

Compatibility Responsibility

Motorcycle spare parts may vary by model, year, and specification. Customers should check compatibility before purchase and contact us if clarification is needed.